Confidentiality

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of our services.

Ethics

We always conduct our own services honestly and honourably, and expect our clients and suppliers to do the same. We make sure all furniture we have for sale is sourced ecologically with the replenishment of the trees used being a priority. All of our products are certificated.

Duty of care

Our actions and advice will always conform to relevant law, and we believe that all businesses and organizations, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.

Payment

We aim to be as flexible as possible in the way that our services our charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to fit in with what will be best for the client. We make no attempt to charge interest on late payments, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.

Quality assurance

We maintain the quality of what we provide through constant ongoing review with our customers and suppliers. We encourage regular review meetings and provide regular progress reports.

Professional conduct

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our day do day dealings.

Equality and discrimination

We always strive to be fair and objective in our actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.